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    • Frequently Asked Questions

    This Agreement was last modified on 10th Mar 2025

    My payment/transaction failed. What should I do?

    The most common reasons behind failed transactions include:

    Mistakes in the payment details – Invalid CVVs, PIN codes, card numbers or expiration dates.

    • Payment method restrictions – insufficient funds, cards disabled for international or online payments, or the amount to pay exceeding the limits on your card.
    • Security issues on your payment provider’s side – payment authorization rejected by your bank/payment provider or failed security checks on your card.
    • Security concerns that cause the system to reject transactions.

    Even if your funds have been reserved, they will be automatically returned to your account if the payment fails.

    My transaction was rejected. What should I do?

    Most of the time it’s because your provider didn’t approve your payment.

    Check if:

    • You typed in correct payment details – card number, expiration date, CVV code.
    • Your card can be used for international payments – some cards, prepaids or gift cards, work only in specific regions/countries.
    • You reached your monthly, weekly or daily transaction limit.
    • You have enough funds available.

      If it happens, we recommend that you:

      • Make sure you are the owner of the card or account used to make the payment.
      • Use a registered g2all account.
      • Try using a different device – mobile phone, tablet etc.
      • Wait 24 hours before trying to make a new payment.
      • Change your payment method to a different one, e.g. Paysafecard or Skrill.

    Is it safe to buy from g2all.com?

    Yes! For more than 10 years we have been selling G2all to millions of customers from all around the World. 

    We use all the latest and best security technologies to make sure your payment and personal details are safe and secure. We’re a trusted Visa, Mastercard, and PayPal partner, and we’re a top trusted retailer on TrustPilot with a current rating of 4.7 out of 5.

    How do you deliver g2all.com?

    Getting your G2all is quick and easy!

    When you buy from G2all as a guest, you will receive an email to your inbox with your unique code.

    When you buy as a customer, you will receive an email with a link to retrieve your unique code. You can also login to your G2all account and view your previous orders and codes. 

    When you choose either PayPal or Apple Pay as your payment method, the email address associated with your PayPal / Apple Pay account is set as the default email address to receive the code. You can choose to change the email address to receive the code before checking out.

    FAQ Second Version

    Yes! We sell a range of gift cards that you can gift a friend, family member, or anyone! Click here

    The gift card can not be exchanged for cash. 

    You can buy PC, Xbox, Nintendo, and PlayStation games from airgifty.com, as well as Memberships for Xbox, Nintendo, and PlayStation. The only product you can’t buy with a gift card is top-ups.

    You can use the gift card multiple times. The remaining balance will stay on the gift card until you either spend the entire value or the card expires. potenti. Aenean consequat ex sit amet metus ultrices tristique. Nam ac nunc augue. Suspendisse finibus in dolor eget volutpat.

    Yes. We accept all major debit and credit cards on g2all.com. 

    Yes. We are a trusted partner of Mastercard, and Visa. We use the latest security technologies to ensure your information is safe and secure.